Quality Management

Quality represents the compliance of the implementation of the Corps' main, supporting, and management processes, procedures, and individual activities of the Corps' employees with the requirements determined in generally binding legal regulations and internal regulations, and the perception of the needs and expectations of the Corps' internal and external customers.

We strive to develop the quality management policy within the Corps in accordance with the National Quality Programme of the Slovak Republic for the years 2022 – 2026 and within the framework of the sustainability of the project “Introduction of the quality management system in the Corps of Prison and Court Guard” co-financed by the European Union from the European Social Fund under the Operational Programme Effective Public Administration in the areas:

• Leadership

• Management

• Competence

• Partnerships

• Performance measurement

• Processes

• Digitalization and automation

• Risks

• Change management

Expected benefits of quality management:

• Support for changes and the creative potential of the Corps' employees as an opportunity to increase efficiency and reduce the Corps' costs,

• introduction of new management methods that strengthen positive relationships between superiors    and Corps employees, their motivation and satisfaction,

• improvement of cooperation between service activity sections and organizational units of the Corps,

• constant analysis of existing processes and proposals for their optimization,

• improvement of implemented activities and achieving compliance with current international trends and recommendations in the field of prison service,

• increasing the credibility of the Corps.

The Corps strives to achieve quality improvement by implementing the European Common Assessment Framework (CAF) model as a tool for comprehensive quality management. The CAF model is a structured European model of comprehensive quality management, created by national CAF correspondents of European Union member states for public administration organizations to support continuous improvement of organizational performance with an emphasis on agility, social responsibility, diversity, and digitalization. Since 1 September 2024, we have launched the 2nd implementation cycle of the CAF model.

More information about quality management, the method of implementing the CAF model as one of the quality management tools in the Corps can be found in Director General Regulation No. 44/2024 on quality management in the Corps of Prison and Court Guard or through the employees of the specialized quality centre, whose tasks are currently fulfilled by the project sustainability section of the project and strategy department of the Corps' Directorate General (OPaS-SCK@zvjs.sk).

The Corps of Prison and Court Guard is registered in the database of CAF model users at the level of

• Slovak Slovak database of CAF model users

• European Database of CAF model users at the European level